ER Chatbot
Happy Neuron
Melissa
Business Lead
Kemberly
Business Lead
Yuhang
Research Lead
Rocel
Research Lead
Erica
UX Lead
Yui
Tech Lead
Since 1997, emergency room visits in America have surged over 60%, approximating to about 146 million a year. Persistently high waiting times persist.
Long wait times in ERs:
Delayed care
Patients leaving without treatment
ER overcrowding:
Improve the quality of emergency care
Reduce patient risks and morbidity
Significance
Hypothesis
Problems
“ Our product will use AI to streamline emergency room visits by offering personalized triage and directing patients to the nearest, less crowded ERs, enhancing efficiency and reducing wait times in emergency healthcare..”
Research
How long have you waited in the ER before getting treatment?
Would you be willing to share your patient symptoms to a third-party app or system not directly connected to ERs?
What would factor into your decision of going to a specific ER location?
Survey
x10
x2
Healthcare providers
Participants
Emergency Rooms
Access
Wait Times
Communication
Expenses
Finding:
ER wait times for some ERs and hospitals are currently available and accessible through their websites. There is also an ER Ticker website that uses ER wait times on hospital and ER websites to provide a platform that consolidates this information
x15
Posting wait times on websites
Appointments
Clinical communication
Transparency
Convenience
Expectation Management
Reduced Wait Times
Efficiency
Personalization
Coordinated Care
Faster Decision Making
Patient Safety
Accuracy Concerns
Misinterpretation
Increased Traffic
Emergencies Can't Wait
Booking Challenges
Resource Allocation
Privacy Concerns
Implementation Cost
Training Needs
pros
cons
Would you be willing to share relevant patient information such as medical history or medical data?
Logic Flowchart
User Feedback
Would you say this app is a “Must-Have” or a “Nice-to-Have”?
How helpful would this application be to you?
AI-powered ER Chatbot
Quicker, personalized ER recommendation
Symptom checking, wait times management
Location services
Accessable health profiles
Limitations
Direct data integration between ERs and app is lacking.
Potential for delayed wait times due to infrequent hospital updates.
Limits personalized user experiences and quick ER transitions.
Operates without direct ER access.
Uses wait time data from hospital websites.
Enables user-input of insurance, allergies, and medical history.
Future Plans
As we look to the future, our first step involves engaging directly with hospital executives. Our goal is to secure permission to integrate our services with their emergency departments. Our next phase involves bringing our concepts to life. Every idea that's currently illustrated in Figma and outlined in our flowcharts will be transformed into a tangible, working application.for example, We're exploring the integration of existing health APIs to enrich our app's personalization capabilities.
Persona
AI-Powered Assistance
Ratings
AI
Location-Based Service
Ideation
Health Profile Integration
Wait times
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